What happens next

1. In SmartClub Wallet, open Account, then Privacy and account data, and select Request account deletion.
2. Confirm the request while signed in. SmartClub records the request against your authenticated account without requiring an email or support conversation.
3. We will notify you when processing is complete. If you cannot access the app, use the recovery option on this page so we can verify ownership safely.

What is deleted

We delete or de-identify the account profile and personal information that is no longer required to provide the service. We also ask applicable service providers to remove associated information under their control where required.

What may be retained

Some payment, transaction, ledger, fraud-prevention, tax, accounting, dispute, and audit records may need to be retained for legal or legitimate regulatory purposes. Retained records are restricted to those purposes and are not used to keep your account active. Posted ledger entries remain immutable; personal information is removed or minimised where lawful and technically possible.

Before you request deletion

Download any documents you need, resolve pending top-ups or disputes, and note that deleting your account may remove access to participating clubs and dependant profiles. Deletion is permanent once completed. If you only need help regaining access, contact support instead of requesting deletion.